How Luminex handles information submitted through this website.

1. Information we collect

When you request a quote or contact us, we may collect your name, business or organization name, email address, phone number, property or service location, property type, approximate property size, requested service, preferred frequency, preferred contact method, facility-walkthrough preference, and the project details you choose to provide.

When you submit a website review, we may collect your chosen display name, email address, service received, city, rating, review text, and publication consent. Your email is used for review administration or verification and is not displayed publicly through the review feature. If a review is approved, the display name you chose, service, city if provided, rating, and review text may be displayed publicly.

2. Information you should not submit

The public website forms are not designed for passwords, payment-card data, Social Security numbers, medical records, immigration records, or other sensitive personal information. Please do not submit that information through public quote, contact, or review forms.

If you subscribe to marketing communications, we collect your email address, optional name, selected market and service interests, together with the date, source and version of your consent.

3. How we use information

We use submitted information to respond to inquiries, evaluate service availability, prepare or discuss quotes, coordinate facility walkthroughs and cleaning services, administer and moderate customer reviews, provide customer support, maintain business records, protect the website, and comply with applicable obligations.

4. Website and form service providers

The website may use hosting, database, authentication, email-delivery, security, analytics, payment, or other vendors to operate business systems. Those providers may process information as necessary to provide their services. Public form submissions may be transmitted through server-side website infrastructure and business systems used by Luminex.

5. Information sharing and publication

We do not sell personal information. We may disclose information to service providers, professional advisers, insurers, payment providers, government authorities, or other parties when reasonably necessary to operate the business, fulfill a request, enforce agreements, comply with law, or protect legitimate interests. If you explicitly authorize publication of a customer review and it is approved, the review content and the public-facing review details described above may be displayed on this website.

6. First-party analytics and privacy choices

With your permission, the website assigns a random first-party session identifier in your browser and records limited events such as page views, service-page interest, quote-form activity, newsletter submissions, and clicks on contact links. We may also record campaign parameters, referral host and the market inferred from your browser time zone. We do not use this system to fingerprint visitors, discover anonymous visitors’ identities, store raw IP addresses, or sell personal information.

You may choose “Essential only” when the privacy notice appears. Analytics events are not sent unless you select “Allow analytics.” Your choice and random session identifier are stored in your browser’s local storage and can be cleared through your browser settings.

7. Newsletters and marketing

We send newsletters or promotional messages only when a person provides an email address and affirmatively selects the marketing-consent option. U.S. and Guyana interests are maintained separately when selected. Marketing messages include an unsubscribe method. Transactional messages concerning quote or service requests remain separate from marketing consent.

8. Live chat and automated assistance

If you use the website chat, we collect the messages you submit, a random chat identifier, selected or inferred market, service interest, lead-qualification information, and any contact details you voluntarily provide. Automated responses may be generated by an artificial-intelligence service or a limited knowledge-based assistant. Chat content may be reviewed by authorized Luminex staff and used to respond, prepare a quote, improve service, prevent misuse, and maintain business records. Do not submit payment-card, bank, password, government-identification, medical, immigration, or other sensitive information in chat. You may request a human follow-up at any time. U.S. and Guyana inquiries are routed and handled separately.

9. Data retention

We retain business inquiries, service information, review submissions, moderation records, and related information for as long as reasonably necessary for quoting, customer service, review administration, recordkeeping, dispute resolution, legal compliance, or other legitimate business purposes. Retention periods may differ depending on the type of record.

10. Data security

We use reasonable administrative and technical safeguards appropriate to the website and business systems. No internet transmission, email delivery, database, or electronic storage method can be guaranteed to be completely secure.

11. External services and links

The website may link to third-party services such as staff portals, review platforms, or payment systems. Their privacy practices are governed by their own terms and policies.

12. Privacy questions and requests

For questions about information submitted through this website, email support@luminexjanitorial.com or call 954-812-9053. We may need to verify a request before acting on it.

13. Policy changes

We may update this policy as the website, vendors, or business practices change. The date above identifies the current published version.