How Luminex handles information submitted through this website.

1. Information we collect

When you request a quote or contact us, we may collect your name, business or organization name, email address, phone number, property or service location, requested service, preferred frequency, and the details you choose to provide.

2. Information you should not submit

The public quote form is not designed for passwords, payment-card data, Social Security numbers, medical records, immigration records, or other sensitive personal information. Please do not submit that information through the public website form.

3. How we use information

We use submitted information to respond to inquiries, evaluate service availability, prepare or discuss quotes, coordinate cleaning services, provide customer support, maintain business records, protect the website, and comply with applicable obligations.

4. Website and form service providers

The website may use hosting, email-delivery, security, analytics, payment, or other vendors to operate business systems. Those providers may process information as necessary to provide their services. Public form submissions may be transmitted through server-side website infrastructure to deliver the request to Luminex.

5. Information sharing

We do not sell personal information. We may disclose information to service providers, professional advisers, insurers, payment providers, government authorities, or other parties when reasonably necessary to operate the business, fulfill a request, enforce agreements, comply with law, or protect legitimate interests.

6. Cookies and analytics

The current public website is designed to function without advertising trackers. If analytics, advertising, or additional cookie-based tools are added later, this policy and any required consent controls should be updated before those tools are enabled.

7. Data retention

We retain business inquiry and service information for as long as reasonably necessary for quoting, customer service, recordkeeping, dispute resolution, legal compliance, or other legitimate business purposes. Retention periods may differ depending on the type of record.

8. Data security

We use reasonable administrative and technical safeguards appropriate to the website and business systems. No internet transmission, email delivery, or electronic storage method can be guaranteed to be completely secure.

9. External services and links

The website may link to third-party services such as staff portals or payment systems. Their privacy practices are governed by their own terms and policies.

10. Privacy questions and requests

For questions about information submitted through this website, email support@luminexjanitorial.com or call 954-812-9053. We may need to verify a request before acting on it.

11. Policy changes

We may update this policy as the website, vendors, or business practices change. The date above identifies the current published version.